Privacy Policy

1. Introduction

At The Rustic Dish, we are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order or contact us.

For the purposes of data protection law, The Rustic Dish Ltd acts as the data controller of your personal data.

2. Information We Collect

We may collect and process the following types of personal data:

Personal Information

  • Name
  • Billing and delivery address
  • Email address
  • Telephone number

Order & Transaction Information

  • Details of products purchased
  • Payment details (processed securely by third-party providers)
  • Order history

Technical & Usage Data

  • IP address
  • Device and browser information
  • Pages visited and navigation behaviour
  • Time spent on the website

Communications

  • Messages sent via email or contact forms
  • Customer service enquiries

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil orders
  • Deliver products and services
  • Communicate with you about your order
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and maintain security
  • Send marketing communications (only where you have given consent)

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contract – to fulfil your order
  • Legal obligation – for accounting and regulatory requirements
  • Legitimate interests – to operate and improve our business
  • Consent – for marketing and non-essential cookies

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyse website usage and support our marketing.

When you visit our website, you will be presented with a cookie banner that allows you to:

  • Accept all cookies
  • Decline non-essential cookies
  • Manage your preferences

How Cookies Are Used

  • Essential cookies are always active and required for the website to function, including secure checkout
  • Analytics, marketing and personalisation cookies are only used if you provide consent

We do not place non-essential cookies on your device unless you actively choose to accept them.

Managing Cookies

You can update your preferences at any time using the “Manage Preferences” option on our website, or through your browser settings.

6. Currency Display

Our website may use your IP address to estimate your location in order to display prices in your local currency.

This information may be stored temporarily using a session cookie to ensure consistency while browsing.

7. Sharing Your Information

We only share your data where necessary to provide our services.

This includes:

Service Providers

  • Delivery partners (e.g. Royal Mail and couriers)
  • Payment processors (e.g. PayPal, Shopify Payments)
  • Email marketing platforms (only where you have opted in)

Legal Requirements

We may disclose personal data where required by law or to protect our legal rights.

We do not sell your personal data.

8. International Data Transfers

Some of our service providers may process data outside the UK or EEA.

Where this occurs, appropriate safeguards are in place, such as:

  • Standard contractual clauses
  • Adequacy decisions

9. Data Retention

We retain personal data only for as long as necessary.

Typical retention periods include:

  • Order and transaction data: up to 6 years
  • Customer enquiries: up to 2 years
  • Marketing data: until you withdraw consent

10. Your Rights

You have the following rights under data protection law:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

You also have the right to lodge a complaint with the
Information Commissioner’s Office (ICO): www.ico.org.uk

11. Security

We take appropriate technical and organisational measures to protect your personal data from:

  • Unauthorised access
  • Loss or misuse
  • Alteration or disclosure

12. Third-Party Services

Payments are processed securely by third-party providers.

We do not store full payment card details.

You can review their policies here:

  • PayPal
  • Shopify

13. Updates to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page.

14. Contact Us

If you have any questions about this policy or your personal data, please contact us:

The Rustic Dish Ltd
Islay House
Lynderswood Business Park
Great Leighs
Essex
CM77 8JT

Email: sales@therusticdish.com