Terms and Conditions

1. About Us

This website is operated by The Rustic Dish Ltd.

We are registered in England and Wales under company number 8684431.
Our registered address is:

Islay House
Lynderswood Business Park
Great Leighs
Essex
CM77 8JT

2. Using Our Website

By using our website, you agree to these Terms & Conditions.

You must not:

  • Use our website for unlawful purposes
  • Attempt to gain unauthorised access to our systems
  • Interfere with the operation or security of the website

We reserve the right to update or withdraw access to parts of the site without notice.

3. Products & Descriptions

We aim to ensure all product descriptions, images and pricing are accurate.

However:

  • Products made from natural materials will vary in grain, shape and colour
  • Images are for illustration and may not represent the exact item received

These variations are part of the product’s natural character and are not faults.

4. Personalised Products

When placing an order for a personalised item:

  • You are responsible for ensuring all spelling and details are correct
  • We will engrave exactly as submitted

Once production has begun, changes may not be possible.

5. Orders & Payment

When you place an order, you will receive an email confirmation.

A contract between you and us is formed when your order is accepted and processed.

We reserve the right to:

  • Refuse or cancel orders where necessary
  • Correct pricing or listing errors

Payments are processed securely via trusted third-party providers.

6. Pricing & Availability

All prices are shown in GBP unless otherwise stated.

We may update prices or product availability at any time without notice.

If an error in pricing occurs, we will contact you before processing your order.

7. Delivery

Delivery times are estimates and may vary depending on the product and personalisation.

We are not responsible for delays caused by:

  • Couriers
  • Customs processes
  • Incorrect delivery details provided

Further details can be found in our Delivery Policy.

8. Returns & Refunds

Our returns policy forms part of these Terms.

In summary:

  • You may return non-personalised items within 14 days
  • Personalised items cannot be returned unless faulty or incorrect
  • Damaged or incorrect items will be replaced or refunded

Please refer to our Returns & Refunds Policy for full details.

9. Intellectual Property

All content on this website, including:

  • Images
  • Product designs
  • Text and branding

is the property of The Rustic Dish Ltd and may not be copied, reproduced or used without permission.

10. Limitation of Liability

To the extent permitted by law:

  • We are not liable for indirect or consequential losses
  • Our liability is limited to the value of the goods purchased

Nothing in these Terms limits your statutory rights.

11. Faulty or Misdescribed Goods

If goods are faulty or not as described, you are entitled to a repair, replacement or refund in line with your rights under the Consumer Rights Act 2015.

12. Privacy & Data Protection

Your use of our website is also governed by our Privacy Policy, which explains how we handle your personal data.

13. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will always be available on this page.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions about these Terms, please contact us:

The Rustic Dish Ltd
Islay House
Lynderswood Business Park
Great Leighs
Essex
CM77 8JT

Email: sales@therusticdish.com